Retail & click & collect
Order online. Pick up in store. One scan.
Click & collect keeps the pickup desk moving — staff pick the moment an order lands, and one scan matches the parcel to the person at the desk.
Your day with Queuer
From catalogue to collection desk.
Publish today's catalogue
Load what's available for pickup into the rate card and print the collection-desk QR — customers order from their phone before they even leave home.
Orders queue, staff never do
Online orders land in the pickup queue the moment they're placed; staff pick items straight away instead of waiting for a counter line to build.
One scan matches parcel to person
The collection-desk scan pulls up the exact order — take payment on your usual till and mark it picked up. No hunting for a paper pick slip, no wrong parcels.
Mapped templates
Click & collect, plus the counter basics.
Pair the ordering template with the walk-in templates your service counter already needs.
Pay-at-pickup means everything settles at the counter — one scan brings up the order, payment happens on your existing till. No online-payment step to build.
A viral post floods the pickup desk? We don't hard-block.
Overflow past your plan draws from a free buffer first, then your wallet passes — orders keep queuing instead of erroring out.
See pricingQuestions
Frequently asked questions
Can customers pay online before pickup?
Payment happens at pickup by design — the counter scan brings up the exact order, you take payment on your existing till, and the parcel is handed over. There's no online-payment step to build.
What if a customer never comes to collect?
The order holds in a no-show window instead of vanishing; a late pickup can be revived and charged instead of restocked and forgotten.
Can we run more than one pickup counter?
Click & collect runs as a single counter today; separate service counters (returns, fitting rooms) run as their own walk-in queues alongside it.
Ready when you are
Set up your first click & collect queue.
Free to start, no card required.